Returns Information

bythebaytreasures.com is an affiliate decision-support site. We are not the merchant or supplier for products reached through partner links. Purchases happen with the applicable merchant or supplier, and our role is limited to decision support and intermediary help with return-related enquiries.

Returns are handled by the merchant or supplier

Return criteria and the process for sending an item back are set by the merchant or supplier you bought from. That party also manages timing and any refund. The responsible third party is often the merchant named at the partner destination, or the supplier listed in that merchant's terms.

We do not assess return eligibility or decide refund outcomes. We also do not approve, carry out or finalise returns.

What our support can do

For intermediary assistance, email contact@bythebaytreasures.com. We can take your return-related request and pass it to the relevant merchant or supplier where appropriate.

• Include the merchant name shown at the partner destination.
• Include the order reference if the merchant provided one.
• Describe the item and your return question briefly.
• State what you are asking about, such as return steps, a refund enquiry or a replacement question.

We only need enough information to identify the merchant and understand your support request.

Timing and outcomes can vary

Return timeframes, eligibility, availability, refunds and replacements can vary. They typically depend on the merchant or supplier's terms and the circumstances of the request. We cannot control a particular return, refund, replacement or reply timeframe.

Important information

• bythebaytreasures.com is an affiliate decision-support site. It does not act as the merchant for items you open through partner links.
• Any purchase and related transaction is completed with the third-party merchant or supplier involved.
• For intermediary help, email contact@bythebaytreasures.com. We can take your request and send it to the relevant merchant or supplier where suitable.
• Results and timeframes that rely on a merchant or supplier can vary under their terms and circumstances.
• The merchant or supplier you purchased from determines and handles return eligibility, return methods, timing and any refund.
• Decisions about return eligibility and refunds sit with the merchant or supplier, not with us. We cannot control any particular return, refund, replacement or reply timeframe.
• Please keep sensitive payment details, such as full card numbers or security codes, out of your support request.